Work For Us

As a member organisation, we recognise that talented and motivated people drive our success and make Ciarb a great place to work.

We positively celebrate and are committed to promoting Equality, Diversity and Inclusion at Ciarb, and we are a Disability Confident Committed Employer. Developing a workplace environment where all staff are treated with dignity and respect is central to our recruitment process. We offer a range of flexible working patterns from day 1, where possible, to assist with a work/life balance. We are also an accredited Investors in People employer.

We also offer a competitive benefits package. More information on this can be found in our recruitment packs.

If you would like to be a part of our global institute, we want to hear from you.

Recruitment Privacy Notice


Curriculum and Instructional Design Manager

We are seeking a dynamic and creative instructional and curriculum designer with the gravitas to drive the transition to competence-based training and assessment for all Ciarb qualifications and ongoing development of our courses thereafter. The successful candidate will work collaboratively with staff, including subject matter experts in ADR and education and training, across the organisation and with volunteers to deliver impactful, competence-based learning and assessment experiences for members and potential members through online, blended, and face-to-face delivery.


Ciarb has developed a competence framework for ADR disciplines at different levels of membership. The competence frameworks are unique in the sector. Ciarb is looking for an individual to further develop and deliver assessments in line with the competence frameworks, complete a gap analysis of current courses against the competence frameworks and develop, as appropriate revised curricula to ensure Ciarb’s training is delivered in line with its competence frameworks by its global faculty, all of whom are experienced practitioners. This is a unique opportunity to shape the future of ADR education and training thereby supporting the effective delivery of ADR globally.

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Complaints Officer

This is an engaging, hands-on position that involves supporting the General Counsel and Head of Governance on all matters pertaining to the Complaints process. As the Complaints Officer, you'll serve as the primary contact for individuals who wish to express concerns, seek advice, or gather information regarding the complaints handling process. This includes the management and response to both formal and informal inquiries and complaints in accordance with approved procedures, as well as compliance with Ciarb Bye Laws and Regulations.

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