Personal bio
"Change the way you look at things, and the things you look at change." - Wayne Dyer
As an experienced and dedicated professional in the dispute resolution/financial industry, I work with various stakeholders to offer my expertise in assisting them to try and reach a common ground to resolve consumers' complaints amicably. I ensure that no stones are left unturned in my investigative work so that complaints can be evaluated thoroughly for a fair and amicable outcome to be reached.
As a Mediator & Arbitrator, I specialize in adopting an evaluative approach to enable parties to understand the strengths and weaknesses of their disputes in accordance with the facts and merits of their cases, as well as in accordance with the relevant contractual clauses and case laws.
There are always numerous perspectives to consider and multiple sides to a story. I am grateful to be able to learn from industry experts, senior lawyers, retired judges and the various esteemed arbitrators and mediators, to continuously challenge my perception in resolving the various challenging disputes in the financial industry.
On top of my dispute resolution work, I am also constantly looking at how I can improve the industry and company's processes, so as to achieve the most effective and efficient ways of doing things.
On a meaningful journey towards my #Ikigai and looking forward to making positive changes in the dispute resolution/financial industry!