Research By Design FAQs

Engaging with our members to understand what you want from CIArb is important to us, but we need the help of our CIArb members.

We have engaged Research by Design (RbD), an independent market research company, to consult with our members to understand your needs, aspirations and how CIArb can support you as a dispute resolver. Over the next four months you may be contacted by RbD and, if so, please do agree to participate in the research.

The research includes both qualitative and quantitative elements and aims to explore members’ professional goals and challenges; as well as how, as a member you feel about CIArb and the ways in which we could improve our support for members. Research participants’ anonymity will be protected, and any information provided will be kept strictly confidential.

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Research by Design FAQs

The Chartered Institute of Arbitrators (CIArb) wishes to understand more about members’ needs and aspirations so CIArb can continue to improve its products and services to meet members’ needs. To achieve this, CIArb has commissioned Research by Design, an independent market research company, to consult with members and some non-members.

The research aims to explore members’ professional goals and challenges and understand how members feel about CIArb and what they want CIArb to deliver in the future to best support them.

The study will contain both qualitative and quantitative elements.

Research by Design is an independent market research company that has been commissioned by CIArb to undertake research on its behalf. Research by Design operates under the Market Research Society’s (MRS) Code of Conduct, which ensures that research participants’ anonymity is protected, and that information provided is kept strictly confidential.

Research by Design’s website is:

Research by Design is registered as a Data Controller to undertake research in any field, including market, health, lifestyle, scientific or technical research, under the Data Protection Act 1998; registration number Z5405593.

Research by Design is committed to meeting the requirements of the following laws and codes:

  • The EU General Data Protection Regulation (GDPR)
  • Data Protection Act 1998 and the new Data Protection Bill 2017
  • ICC/ESOMAR (European Society for Opinion and Marketing Research) International Code on Market and Social Research.

Research by Design will be undertaking a number of in-depth discussions with members and non-members followed by a wider online survey which is open to all members (and potentially to non-members too).

All responses will be aggregated and reported together. All responses will remain anonymous and confidential. Specific comments will not be attributed to any individual (unless you agree otherwise).


If you wish to speak to CIArb about the research, please contact Noah Pesci at

If you would like to speak to Research by Design, please call them on 0121 643 9090 or email