CIArb Features

CIArb research by Research By Design

06 May 2021

CIArb is keen to understand more about our members, former members and others who may be interested in our courses and content, but who have decided not to join. We want to use that understanding to help us develop resources that support the development of alternative dispute resolution more broadly and ensure that membership of the organisation continues to deliver value in a changing world.

With this in mind we have commissioned Research by Design (RbD), an independent market research company, to consult with current, former and non-members to understand their needs and aspirations – past and present – and what CIArb could be doing to improve the experience of people who engage with us. Over the next few months, you may be contacted by RbD and, if so, we encourage you to please get involved and participate in the research.

The research includes both qualitative and quantitative elements and aims to explore the professional goals and challenges of people working in and interested in ADR. In addition, the research will investigate perceptions of CIArb, and views on the ways in which we can improve.

Research participants’ anonymity will be protected, and any information provided will be kept strictly confidential.

Research by Design is an independent market research company which operates under the Market Research Society’s (MRS) Code of Conduct. It is registered as a Data Controller to undertake research in any field, including market, health, lifestyle, scientific or technical research, under the Data Protection Act 1998; registration number Z5405593.

Research by Design’s website is available here.  

Further information can be found in the FAQs. If you wish to speak to CIArb about the research, please contact Noah Pesci at

If you would like to speak to Research by Design, please call them on 0121 643 9090 or email