Do you have a customer who is complaining? A supplier who has not delivered according to your contract? Are you being threatened with litigation?
Commercial Disputes are costing small businesses £11.6 billion per year – don’t be one of them! Get the expert training and techniques to help you minimize conflict and proactively prevent issues from escalating!
Secure and protect your business with the help of a practical one-day course designed for businesses who face day-to-day disputes and are looking for ways to resolve them in a timely and cost-effective manner.
The course, delivered by an expert instructor, provides a valuable, mix of hands-on tools to avoid, manage and resolve business disputes, preventing your business from costly legal bills.
By the end of the event, delegates will be able to:
Describe alternative methods of resolving commercial disputes;
Evaluate strategies for resolving conflict;
Prepare their organisation to participate in a dispute resolution process;
Manage conflict through a negotiated approach;
Achieve good outcomes to resolve disputes
09.00 Start 09.15 Litigation and ADR 10.50 Break 11.05 Mediation 13.00 Lunch 14.00 Arbitration 15.30 Break 15.45 Negotiation 17.15 Conclusion, summary and questions 17.30 Close
*Course accredited and delivered by the Chartered Institute of Arbitrators – the world’s leading qualifications and professional body for dispute avoidance and dispute management.