Virtual: Module 1 Mediation Training & Assessment


Date & Time:
24 August 2020

Bookable until:
10 August 2020

Number of spaces:

Add to Calendar:
Outlook | iCal | Google


£3,480.00 GBP

*Split payments available when booking

Log in to book now

Please note that the start date is subject to change.

This virtual course is aimed at candidates who wish to become a CIArb Member and Accredited Mediator. It is also of benefit to those who wish to use mediation skills in their current profession. The course comprises of 2 half days of skills-based learning a week for 7 weeks delivered by experienced practicing mediators. The assessment takes place in week 8.

Mediation has been shown to be an effective method of solving complex disputes outside of course. The process engages skills that can have a positive impact on personal relationships. The key questions addressed during the course are:

  • What is conflict and why does it arise?
  • What does a mediator do and how does it differ from other forms of ADR?
  • What core skills does a mediator have?
  • What are the main mediation strategies?

What is covered in the Syllabus?

Through large group sessions, small group exercises and role plays, you will learn and gain practical experience of the skills and techniques required to manage a Mediation from initial instruction to conclusion including:

  • The core skills
  • Preparing stage – setting it up
  • Opening stage – parties telling their stories
  • Exploring stage – establishing parties needs and drivers
  • Negotiating stage
  • Concluding stage
  • Setting up a Mediation practice

What are the entry requirements?

There are no entry requirements. The course is intended for candidates who:

  • are new to the field of Mediation;
  • wish to learn more about Mediation and its benefits to users;
  • are aspiring to be a Mediator or a conflict resolution professional;
  • are arbitrators looking to broaden their ADR service offering;
  • wish to become a Member of the CIArb;
  • wish to become a CIArb Accredited Mediator.

English Language Competence - CIArb training and assessment is carried out in English it is therefore essential that candidates are proficient in both written and spoken English.  Where English is not a candidate’s first language it is recommended that they have achieved a standard that is, as a minimum, equivalent to the International English Language Testing System (IELTS) level 7 or a score of 94-101 in the Test of English as a Foreign Language (TOEFL) system. CIArb issues this advice as a guideline and, while it will not require any evidence of this standard prior to enrolment on a course, candidates who do not have this standard of English may be disadvantaged. 

What are the learning outcomes?

On successful completion of this course, candidates will be able to: 

Context Learning Outcomes

  • Have an interdisciplinary and practical understanding of what causes conflict and the effects of conflict;
  • Appreciate the differences between a variety of different dispute resolution methods, including those that do and do not involve formal intervention;
  • Comprehend the underlying principles of mediation and how it differs from other forms of dispute resolution;
  • Appreciate different types of mediation, including commercial and family, the different strategies involved with them and the different means through which they can occur, including through court intervention.

Professional Learning Outcomes:

  • Recognise the most advantageous attitudes that a mediator can adopt depending on the progress of a mediation;
  • Comprehend the main ethical and professional principles that apply to mediators;
  • Understand the importance of vulnerability, diversity, inclusivity, equality and recognition within a mediation setting.

Management Learning Outcomes:

  • Appreciate the difference between virtual and physical mediation spaces;
  • Learn the skill of using and adapting language and other forms of communication, including emotion and body, to ensure a positive outcome;
  • Learn how to assess and adjust to the environment (virtual/physical), people and situations;
  • Appreciate the skill of creating a conducive and effective environment for mediations;
  • Ascertain how to assess evidence and other forms of information to conduct mediations effectively;
  • Become skilled at applying conflict and mediation theory in different contexts;
  • Gain knowledge of different types of questioning techniques;
  • Learn how to manage people and power imbalances in the mediation setting;
  • Identify and minimise the different types of risk that rise in a mediation, including vulnerability;
  • Learn how to be strategic, reflective and methodical in achieving a satisfactory result in the mediation.

Development Learning Outcomes

  • Learn how to business develop as a mediator
  • Learn the advantages of continuous professional development
  • Learn how to network and become part of a community of mediation
  • Learn, develop and implement relevant systems of continuous improvement  

How is the course delivered?

The course is delivered over a period of 2 days a week for 7 weeks. The first 7 weeks are learning, training and practice days and combine discussion, skills exercises and role play practice. Week 8 is the Assessment week.

How will I be assessed? 

There are two main assessments:

  • Candidates will complete a reflective log based on the role plays from weeks 1-7. This will be worth 20% of the final mark.
  • Candidates will participate as a mediator in two mock-mediations of one-hour duration. Each mock mediation will be worth 40% of the final mark.

For the reflective log, candidates will be assessed on:

  1. Their understanding of conflict theory and how mediation principles can address conflict;
  2. Their awareness of the differences between mediation and other forms of ADR;
  3. Their comprehension of the main professional and ethical principles that apply to mediation;
  4. Their reflection on their role plays and skill in managing a mediation through attitude, language, questioning and control of the environment;
  5. Their reflection on the strengths and weaknesses of their analytical skills and steps for improvement;
  6. Their reflection on their use of appropriate strategies and tactics in achieving effective outcomes

For the mock mediations, candidates will be assessed in 3 categories: people skills, process skills and the management of the mediation.

People Skills: This category concerns the relationship between the Mediator and the participants in the Mediation.  Building a trusting relationship is essential for an effective Mediator. Being competent in this category is mandatory in both role plays.

Process Skills: This category concerns the Mediator’s ability to use the skills and techniques emphasised on the training course. Competent Mediators use a variety of appropriate skills to establish parties’ needs and help them towards settlement.

Management Skills: This category concerns the firm and tactical use of the process and skills. Competent Mediators create an environment to give the parties the best opportunity of achieving a settlement.

Candidates must score at least 55% in each assessment element (including in each of the mock mediations) and at least 55% when all the assessments are weighted together.

No additional courses are unlocked by this course

Member (MCIArb)

CIArb membership is an internationally recognized professional status in Alternative Dispute Resolution. It demonstrates a high standard of education and experience along with a commitment to development and keeping your skills current. Successfully passing this course will make you eligible for Member Grade. Member status indicates a high level of knowledge and/or experience in dispute resolution, as well as a commitment to the principles of professionalism, integrity, and excellence. Members can use the designatory letters MCIArb.